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At JIVRA, we are committed to providing a smooth and hassle-free shopping experience. If you need to return or exchange a product, please review our policy below to ensure a seamless process.

1. Return Policy

• All sales are final. Goods sold are not returnable and refundable.
  
  

2. Eligibility for Exchange

• Damaged Goods: Defective products such as issues with the dispensing mechanism or container breakage, are eligible for an exchange. 
• Damage to product packaging is not subject to exchange.
  
  

3. Conditions for Exchange

To facilitate a successful exchange, the following conditions must be met:

• Customers must contact JIVRA in advance via hello@jivra2u.com to initiate an exchange request. This allows us to confirm the availability of the desired replacement product.
  
• The product being returned for exchange must include all original components and accessories.
  
• All exchange requests must be made within 14 days of the original purchase date.
  
  

4. Shipping Charges

• Return shipping (Customer to JIVRA): Customer bears the cost.
  
• Replacement shipping (JIVRA to Customer): JIVRA covers the cost.
  
  

5. Policy Amendments

JIVRA reserves the right to modify or update this return and exchange policy without prior notice. For any questions or assistance regarding exchanges, please contact our support team at hello@jivra2u.com.